This guide outlines the steps to take when dealing with tech issues or equipment issues not related to the Dialer. Dialer Troubleshooting steps are outlined here.
Please follow the steps below to troubleshoot non-Dialer technical issues:
Important: For tech issues impacting productivity for over 10 minutes, agents must complete the following form and include screenshots to substantiate that a legitimate issue occurred:
Toggle to the “IT Support” Dialer status
Use Chrome first
Try Firefox next followed by Internet Explorer
Refresh web browsers
Limit extra internet and app usage as much as possible - Do not stream music or videos.
If all of the above fails, agents should chat IT be referencing the speed sheet below: