Click the “Add Translator” button at the bottom of the screen.
You should immediately hear a prompt to “Enter your account code.” The code is 45392607.
In addition to the audio prompt, three buttons should populate once “Add Translator” is clicked. Select “Hold Customer”
You should now hearing hear an audio recording providing options to select a language. Select the appropriate number for the language you are needing assistance for.
You should be connected with an interpreter who speaks the desired language. They should provide a interpreter ID number, write this down to document later in your the call notes later.
Tell the interpreter we have a caller who requested x language and that you’d like to merge the call.
Merge the call, let the interpreter know it is merged. The interpreter should be able to assist from here.
At the end of the call, select 'End Call”
You should be prompted to select whether the language line was used. Select Yes.
On the next screen, enter the interpreter ID number and select the language used.
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