CareSource Info-Space

Call Tracking Form

ADP

Broker Portal

Goodrx

Marx

Medicare.gov

Schedule Tool

Additional Benefits

Broker Portal Statuses

Capturing Customer Information

Dispositions

EOC’s

Language Line Translator Process

Marketing

Mass Health & Various Plan Types in MA

Medicare Made Easy Guide

Outbound Call Procedures

Plan Comparisons

Product Training

Pronunciations

Scripts

Steward Outbound Campaign

Summary of Benefits

Transfer Lines

Webinars, Seminars, and In-Home Appointments

Dental-Dentaquest Provider Look Up

Drug Lookup

Drug Pricing

Pharmacy Lookup

Provider Lookup

Vision-EyeMed Provider Look Up (Select “Insight Network”)

Attendance

Communications

PTO Requests

QA

Tech Issues

Utilization

2023 AEP Incentive Plan