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Attendance Occurrence Definitions
Tardy: Logging into ADP and/or Five9 five or more minutes lateToggling to “Ready” in Five9 5 min after scheduled start time.
Leave Early: Logging out of ADP and/or the Dialer 5 or more minutes early
MIA (Missing in Action): Missing 30 or more minutes of unapproved ADP and/or Five9 log time. For example, if you are scheduled for a regular 8 hour shift but you have 7.5 hours or less of ADP log time and/or 7.5 hours or less of total time spent in the Five9 outside of lunch.
Unexcused Absence: Being absent for your entire shift, or for more than 1/2 of your shift. For example, if you are scheduled for a regular 8 hour shift but you have less than 4 hours of ADP log time and less than 4 hours of total time spent in Five9, other than lunch.
NCNS: Missing your entire shift without calling the WFM attendance line.
Starting Shifts
It may take time to boot computer and login to Five9/VM Ware. Therefore, it is a best practice to login early to ensure you are able to toggle to Ready status at your scheduled start time. If toggle Ready 5 or more minutes late then you’ll be marked tardy. The only way for this to be excused is to have captured a screenshot with a timestamp showing you were at your computer trying to login prior to your scheduled start time.
Timecard Punches and Corrections
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