General Procedures
Only make one attempt per day.
Only three attempts should be made total.
On the third attempt, state in the message that this is our third attempt and final attempt to reach the participant and that we hope to hear back from them. Stating it’s the final attempt will increase likelihood they’ll call back.
Only dial out if at least one other agent is available. Need screenshot of address bookThe address book is no longer available so we must communicate with each other via chat to see if at least one other is available.
A message should always be left when possible.
Give your harness number for pending callbacks for inbound enrollments.
Also, leave your harness number on outbound messages.
Remember to always capture the appropriate customer information depending on the call type.
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