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🔗 CRM

🔗 MSC

🔗 Five9

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Disposition List Explained

Job Aids:

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Aetna Resources For Living

Translator Services:

Step 1 : At the bottom of your Five9 Screen you will see an option to add a translator to your call. This tool will automatically conference your call with the beneficiary and the translation service operator.

Step 2: When prompted, please enter the pin code “5-0-2-4” into your keypad inside of the softphone.

Step 3: State the Language you need to complete your call.

*The translator will drop from the call when you have finished.

Translation Services number - 855-380-5345

Time Zone Map:

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