Number of Attempts: 3
Time Limit: 24 hours
Failure to complete within 24 hours may result in a Verbal Coaching.
Failure to complete within 28 hours may result in a Written CAP.
Failure to complete within 32 hours may result in a Final CAP.
Failure to complete within 36 hours may result in Termination of Employment.
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WARNING - The most common mistake mistakes made through the AHIP process is entering :
***DO NOT enter your NPN number*** ***Instead, enter your N Number*** When you encounter this screen, entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!! |
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will cause delays! 2. Navigating to the Aetna site through Google. Instead, you Must Click Here. |
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Logging in
Click Here to navigate to the Aetna Login Page (open in a new tab).
If you are registering for AHIP for the first time,
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follow the
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instructions in the
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Log into Citrix, go to access.aetna.com. Your user name is your N#, you should have reset your password in training and will use that same password here. The SecureToken is the token number off the authenticator app that you downloaded on your phone.  Once you log in, click the Outlook App  This will download a file to the bottom-left corner of your browser. Click the file to open it.  Click File:  Select “Add Account”  You should now see your Aetna Email:  |
If you are registering for AHIP for the first time, click the dropdown below
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box below:
Registering for AHIP for the First Time |
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Select “Create New Account”  |
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Enter your last name, DOB, and Last 4 of SSN. Click “Submit”.
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All necessary information should be pre-populated on the following page. Verify all information is entered correctly.
First and Last Name exactly as it appears on your license.
Company Name must be: Connexion Point, LLC
Job Title must be: Licensed Agent
Phone Number must be: 8019130245
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Select a Password
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Use your Aetna Email. DO NOT use your personal email.
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Mailing address must be the site for your state, NOT your personal address.
Utah: 9490 S 300 W Ste 400, Sandy, UT 84070
Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249
Tennessee: 1769 Paragon Place, Memphis, TN 38132
Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323
Select “Update Profile” to continue
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Make sure updates were successful.
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If you’ve registered in the past, even if it’s been a few years, follow the instructions in the
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box below:
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Returning Users (even if from a few years ago) | ||
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All returning users will need to reset their password this year.
If you have not yet reset your password, select “Forgot your Password” |
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 You will receive this email. Your link will be slightly different as they are individualized. |
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 Click the link in the email and select “Redeem the Passkey”
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At the login screen, login using your credentials.
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Profile Verification
After logging in, follow these instructions
| Warning |
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WARNING - The most common mistake made through the AHIP process is entering your NPN number in the following screen. ***DO NOT enter your NPN number*** ***Instead, enter your N Number*** When you encounter this screen, entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!! |
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Enter your last name, DOB, and Last 4 of SSN. Click “Submit”.
Enter your First Name and NPN. Use the “Find my NPN” button as needed. Click “Submit”
Verify all pre-populated information is entered correctly.
First and Last Name exactly as it appears on your license.
Company Name must be: Connexion Point, LLC
Job Title must be: Licensed Agent
Phone Number must be: 8019130245
Select a Password
Use your
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cXp Email. DO NOT use your personal or Aetna email.
Mailing address must be the site for your state, NOT your personal address.
Utah: 9490 S 300 W Ste 400, Sandy, UT 84070
Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249
Tennessee: 1769 Paragon Place, Memphis, TN 38132
Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323
Select “Update Profile” to continue
Make sure updates were successful.
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Group Campaign
If you are a member of the Aetna Group Team, you must also complete the Group Cert in the portal linked below in the Aetna system After you complete your AHIP and Individual Aetna certs.
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AHIP Site
Under “My Certifications” click the hyperlink to continue
If the link for the Aetna Individual Medicare Certification link does not appear, select Find My Training and it will populate.
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You have now navigated to the AHIP site.
Verify your personal information again.
Use your Aetna Email. DO NOT use your personal email.
Scroll up on this guide for a reminder of what information to enter in the other fields.
If you are not sure what your NPN number is, click “Find My NPN”
Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue
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$0 Payment Verification
On the right-side of the page, you should see that there is no charge for your AHIP. If there is, either a step was missed or there is another issue.
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WARNING: If it is charging you for anything greater than $0, you must stop immediately and notify the Workshop Leadimmediately capture a screenshot. Email to slc.licensing@connexionpoint.com and cc your TL. DO NOT pay for your AHIP. You will not be reimbursed. |
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Verify the total is still $0 then click “Go To My Courses”
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AHIP Modules
Click “2022 AHIP Medicare Training (Recertification)”
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Begin completing the modules.
Keep on pace with the rest of the group. However, if you are comfortable moving ahead of the group to finish ahead of schedule then this is even better.
Don’t about memorizing everything or taking detailed notes.
Move through the modules quickly and pay close attention to the practice quizzes for each module.
Use Ctrl+F to find answers for the practice Q’s.
Most of the Q’s on the final exam are exactly the same as the Q’s on the practice quizzes.
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Important Tip
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Once the modules are completed, the final exam should be accessible
Remember, you You have 3 attempts to pass the final exam with 90% or better.
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If you fail your first attempt on the Final Exam, it is mandatory to immediately notify the Workshop Leademail slc.licensing@connexionpoint.com and cc your TL. Do not proceed with another attempt until you have received the green-light. |
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If you fail your second attempt, you should again notify the Workshop Lead who should notify your direct TL and PMemail slc.licensing@connexionpoint.com and cc your TL. You will be subject to a Written Final CAP and should not proceed with the third attempt until given permission by your PM who should proctor this attempt. |
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If you fail your third attempt then you will be disqualified to sell and this which will likely result in termination of employment. |
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