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Number of Attempts: 3

Time Limit: 16 hours

  1. Failure to complete within 16 hours may result in a Verbal Coaching.

  2. Failure to complete within 20 hours may result in a Written CAP.

  3. Failure to complete within 24 hours may result in a Final CAP.

  4. Failure to complete within 28 hours may result in Termination of Employment.

Instructions - These instructions pertain to AHIP, FWA, General Compliance, and Non-Discrimination

  • Click Here to navigate to the Aetna Login Page (open in a new tab).

  • All returning users will need to reset their password this year which most agents have already completed.

  • Use the dropdown below if you still need to reset your password.

Expand
titleHow to Reset your Password

Note

If you have an email listed under your AHIP account that you do not have access to, call this number to change your email listed under your AHIP account:

Phone: 866.714.9301

  • If you have not yet reset your password, select “Forgot your Password”


  • You will receive this email. Your link will be slightly different as they are individualized.

  • Click the link in the email and select “Redeem the Passkey”

  • Enter your N# in the field.

Warning

Do not enter your NPN.

  • Select “Continue To Producer Registration”

  • You will be prompted to change your password. Create a new password using the rules provided.

    • At least 12 characters

    • Must include at least 1 digit

    • Must include at least 1 uppercase letter

    • Must include at least 1 lowercase letter

    • It is recommended to include 1 special character (!, @, #, $, etc)

    • Make sure the passwords match.

  • Write down your password somewhere safe and select “Save Changes.”

  • You will see that your password has been changed. Click “Continue.”

...

  • All necessary information should be pre-populated on the following page. Verify all information is entered correctly.

    • First and Last Name exactly as it appears on your license.

    • Company Name must be: Connexion Point, LLC

    • Job Title must be: Licensed Agent

    • Phone Number must be: 8019130245

  • Use your Aetna Email. DO NOT use your personal email.

  • Mailing address must be the site for your state, NOT your personal address.

    • Utah: 9490 S 300 W Ste 400, Sandy, UT 84070

    • Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249

    • Tennessee: 1769 Paragon Place, Memphis, TN 38132

    • Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323

  • Select “Update Profile” to continue

...

  • You have now navigated to the AHIP site.

  • Verify your personal information again.

    • Use your Aetna Email. DO NOT use your personal email.

    • Scroll up on this guide for a reminder of what information to enter in the other fields.

    • If you are not sure what your NPN number is, click “Find My NPN”

  • Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue

...

  • Once FWA has been completed, “General Compliance” will become available for completion.

  • After the Final Exam has been completed for the “General Compliance” section, a green check mark will appear and “Certificate” on top will be accessible. Click “Certificate.”

  • The Aetna portal should prompt you to transmit your AHIP completion. Please complete this.

  • Capture a screenshot of the certificate which should look like the one in the screenshot below.


  • Paste it to a Word Document.

  • Follow the steps in the dropdown below if you have not yet created a folder to store your cert proofs.

...

  • Save the Word Document to your Cert Completion Proofs folder so that you may locate it in the future if needed.

  • The naming convention should be as follows: [Last Name_First Name_AHIP]

  • Follow the steps in the dropdown below to save to your Cert Completion Proofs folder

...