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Number of Attempts: 3

Time Limit: 16 hours

Failure to complete within 16 hours - may result in a Verbal Coaching.
Failure to complete within 20 hours - may result in a Written CAP.
Failure to complete within 24 hours - may result in a Final CAP.
Failure to complete within 28 hours - Potential may result in Termination of Employment.

Instructions - These instructions pertain to AHIP, FWA, General Compliance, and Non-Discrimination

Click Here to navigate to the Aetna Login Page (open in a new tab).
All returning users will need to reset their password this year which most agents have already completed.Click Here to skip the password reset instructions if you’ve already completed this.
Use the dropdown below if you still need to reset your password.

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title	How to Reset your Password

Note

If you have an email listed under your AHIP account that you do not have access to, call this number to change your email listed under your AHIP account:

Phone: 866.714.9301

If you have not yet reset your password, select “Forgot your Password”
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You will receive this email. Your link will be slightly different as they are individualized.
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Click the link in the email and select “Redeem the Passkey”
Enter your N# in the field.

Warning
Do not enter your NPN.

Select “Continue To Producer Registration”
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You will be prompted to change your password. Create a new password using the rules provided.
- At least 12 characters
- Must include at least 1 digit
- Must include at least 1 uppercase letter
- Must include at least 1 lowercase letter
- It is recommended to include 1 special character (!, @, #, $, etc)
- Make sure the passwords match.
Write down your password somewhere safe and select “Save Changes.”
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You will see that your password has been changed. Click “Continue.”
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Click Hereto get back to At the login screen. Login , login using your credentials.

Enter your N# in the field.

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Select “Continue To Producer Registration”
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All necessary information should be pre-populated on the following page. Verify all information is entered correctly.
- First and Last Name exactly as it appears on your license.
- Company Name must be: Connexion Point, LLC
- Job Title must be: Licensed Agent
- Phone Number must be: 8019130245
Use your Aetna Email. DO NOT use your personal email.
Mailing address must be the site for your state, NOT your personal address.
- Utah: 9490 S 300 W Ste 400, Sandy, UT 84070
- Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249
- Tennessee: 1769 Paragon Place, Memphis, TN 38132
- Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323
Select “Update Profile” to continue

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You have now navigated to the AHIP site.
Verify your personal information again.
- Use your PERSONAL email address here instead of your Aetna email addressAetna Email. DO NOT use your personal email.
- Scroll up on this guide for a reminder of what information to enter in the other fields.
- If you are not sure what your NPN number is, click “Find My NPN”
Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue

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Remember, you have 3 attempts to pass the final exam with 90% or better.

Note
If you fail an your first attempt on the Final Exam, it is mandatory to immediately notify the Workshop Lead.

Warning
If you fail your second attempt, you should again notify the Workshop Lead who should notify your direct TL and PM. You will be subject to a Written CAP and should not proceed with the third attempt until given permission by your PM who should proctor this attempt.

Warning
If you fail your third attempt then you will be disqualified to sell and this will likely result in termination of employment.

Warning
The above accountability measures apply to all exams which may impact the agent’s ability to sell including FWA, Nondiscrimination, General Compliance, as well as the carrier-specific exams.

Once completed, you will be prompted to start FWA (Fraud, Waste, and Abuse)

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Once FWA has been completed, “General Compliance” will become available for completion.
After the Final Exam has been completed for the “General Compliance” section, a green check mark will appear and “Certificate” on top will be accessible. Click “Certificate.”
The Aetna portal should prompt you to transmit your AHIP completion. Please complete this.
Capture a screenshot of the certificate which should look like the one in the screenshot below.
Paste it to a Word Document.
Follow the steps in the dropdown below if you have not yet created a folder to store your cert proofs.

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Save the Word Document to your Cert Completion Proofs folder so that you may locate it in the future if needed. First, select “File” in the upper-left corner of Word.
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The naming convention should be as follows: [Last Name_First Name_AHIP]
Follow the steps in the dropdown below to save to your Cert Completion Proofs folder

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title	Saving to your Cert Completion Proofs Folder

Select “File”
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Select “Save As”
Select “Browse”
Scroll to the top to find the “Quick Access” folder
Select the “Cert Completion Proof” folder which is a subfolder under the Quick Access folder
Name the Cert Proof according to the cert which has been completed
Select “Save”

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Email your proof to the Workshop Lead and cc your TL. The Workshop Lead will be responsible to upload your certificate into a Cert Completion Tracker used to track which agents have completed which certs.
Keep track of the cert proof emails you send just in case anyone loses track of your proof to ensure you can prove that you followed the correct process. To do this, follow the steps in the dropdown below

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