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Number of Attempts: 3

Time Limit: 16 8 hours

Failure to complete within 16 8 hours may result in a Verbal Coaching.
Failure to complete within 20 12 hours may result in a Written CAP.
Failure to complete within 24 16 hours may result in a Final CAP.
Failure to complete within 28 20 hours may result in Termination of Employment.

Cert Workshops

Review the expectations Outlined Here on how to utilize the Workshops and implement best practices on efficiency.

Instructions

Click Here to navigate to the Login Page for the Assurance Campaign (open in a new tab).
All returning users will need to reset their password this year which most agents have already completed.
Use the dropdown below if you still need to reset your password.

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title	How to Reset your Password

Note

If you have an email listed under your AHIP account that you do not have access to, call this number to change your email listed under your AHIP account:

Phone: 866.714.9301

If you have not yet reset your password, select “Forgot your Password”
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You will receive this email. Your link will be slightly different as they are individualized.
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Click the link in the email and select “Redeem the Passkey”
Enter your NPN in the field.
Select “Continue To Producer Registration”

You will be prompted to change your password. Create a new password using the rules provided.
- At least 12 characters
- Must include at least 1 digit
- Must include at least 1 uppercase letter
- Must include at least 1 lowercase letter
- It is recommended to include 1 special character (!, @, #, $, etc)
- Make sure the passwords match.
Write down your password somewhere safe and select “Save Changes.”
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You will see that your password has been changed. Click “Continue.”
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After resetting, the system will log you into the normal AHIP link. You need to log back out and Click Here again to login to the Assurance-specific AHIP link. Otherwise, you will run into the payment issue.

At the login screen, login using your credentials.
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You have now navigated to the AHIP site.
On the right-side of the page, you should see that there is no charge for your AHIP. If there is, either a step was missed or there is another issue.

Warning

WARNING: If it is charging you for anything greater than $0, you must stop immediately and notify the Workshop Lead. DO NOT pay for your AHIP. You , you will not be reimbursed. The most likely cause is after resetting your password, AHIP logs you into the generic AHIP link. You must log back out and Click Here to login to the Assurance-specific AHIP link. Notify a supervisor if you still have the payment issue.

Select “Checkout” if the Grand Total is $0

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Verify the total is still $0 then click “Go To My Courses”
Click on “2023 AHIP Medicare Training (Recertification)”

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Begin completing the modules.
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Download all of the modules as you go through the course. Don’t worry about memorizing everything or taking detailed notes. To download the modules, there is a box that says “Download Slides”
Move through the modules quickly and pay close attention to the practice quizzes for each module you . You may download them as well.
To download the quizzes, after you take them, click on the 3 dots in the top right of your Chrome Browser
- How to save as PDF:
  1. Select “Print” from the drop down menu.
  2. Choose “Save as PDF” from the list of printers in the Destination Dialog Box.
  3. Click "Save" in the bottom right corner of the pop-up box.
  4. Click “OK” and enter a new file name for your PDF. Save to your desired location.
Use Ctrl+F to find answers for the practice Q’s.
Most of the Q’s on the final exam are exactly the same as the Q’s on the practice quizzes.
Once the modules are completed, the final exam should be accessible
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Remember, you have 3 attempts to pass the final exam with 90% or better.

Note
If you fail your first attempt on the Final Exam, it is mandatory to immediately notify the Workshop Leada supervisor.

Warning
If you fail your second attempt, you should again notify the Workshop Lead who should notify your direct TL and PMyour sup. You will be subject to a Written CAP and should not proceed with the third attempt until given permission by your PM sup who should will proctor this your third attempt.

Warning
If you fail your third attempt then you will be disqualified to sell and this will likely result in termination of employment.
Warning
The above accountability measures apply to all exams which may impact the agent’s ability to sell including FWA, Nondiscrimination, General Compliance, as well as the carrier-specific examsThis is also true for failing the exams 3x for FWA, Non-Discrimination, and General Compliance.

Once completed, you will be prompted to start FWA (Fraud, Waste, and Abuse)
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Begin with “Nondiscrimination Training” and then “Medicare Fraud, Waste, and Abuse”
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Once FWA has been completed, “General Compliance” will become available for completion.
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After the Final Exam has been completed for the “General Compliance” section, a green check mark will appear and “Certificate” on top will be accessible. Click “Certificate.”
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Capture a screenshot of the certificate which should look like the one in the screenshot below.
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Paste it to a Word Document.
Follow the steps in the dropdown below if you have not yet created a folder to store your cert proofs.

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title	Saving to your Cert Completion Proofs Folder

Select “Save As”
Select “Browse”
Scroll to the top to find the “Quick Access” folder
Select the “Cert Completion Proof” folder which is a subfolder under the Quick Access folder
Name the Cert Proof according to the cert which has been completed
Select “Save”

Email your proof to the Workshop Lead and cc your TL. The Workshop Lead your supervisor who will be responsible to upload your certificate into a Cert Completion Tracker used to track which agents have completed which certs.
Keep track of the cert proof emails you send just in case anyone loses track of your proof to ensure you can prove that you followed the correct process. To do this, follow the steps in the dropdown below

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title	How to Keep Track of Cert Proof Emails

Go to Outlook and right-click “Folders”
Select “Create new folder”
Label your new folder “Cert Proof Emails”
You should now see your Cert Proof Emails folder under the “Folders” dropdown of Outlook
Select Sent Items
Right-click the cert completion email that you need to keep track of
Select “Copy”
Select the “Cert Proof Emails” folder (you may need to search for it by selecting “Copy to a different folder” if it does not populate right away)
Now when you select your Cert Proof Emails folder in Outlook, you should see that the Cert Proof email has been copied to this folder for future reference.

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