Technical issues:
Use Chrome first
Try Firefox next followed by IE
Refresh web browsers
Limit extra internet and app usage as much as possible - Do not stream music or videos.
If all of the above fails, agents should follow the steps outlined in the “IT Assistance” resource below.
If all of the above fails, reach out to your direct leadership for assistance.
Equipment Issues
For damaged/missing equipment, follow the process outlined in the video linked below.
Important - Contact IT first before submitting any tickets
https://shipping.connexionpoint.com/