Refer to the following PDF for the timecard approval process.
In addition to what is outlined above, please also be aware of the following:
Agents should not work overtime unless OT is approved.
OT approval is depending on AIQ and typically is only allowed during AEP.
Agents with over 32 hours logged by end of day Thursday should be asked to work a reduced shift on Friday. They may take a longer lunch or leave early. WFM must be notified for their shift to be adjusted to avoid accruing MIA or leave early points.