Our Beneficiaries will be receiving text messages if they withdrew their application. If they call inbound you will complete a short survey with them on why they withdrew the app.
DO NOT ATTEMPT TO SELL THE MEMBER UNLESS THEY SPECFICALLY ASK YOU TO.
This is not a sales campaign, this is an information campaign.
If they ask you to re-enroll them you may do so.
Below is the link to the plate itself. You can click through to familiarize yourself with the process.
If you get a call that does not automatically populate the information, you will need to put the correct visitor ID in the highlighted area below.
As always leave good notes in CCE!