General Guidelines
Attendance is closely monitored and tracked.
Agents are required to adhere to the schedule in TeleOpti as closely as possible when taking breaks and lunches.
Tardy (0.5 Occurrence points) = Joining the Google Meet 10+ minutes after the scheduled start time.
Leaving Early (0.5 Occurrence points) = Leaving the Google Meet 10+ minutes before the scheduled end time.
Unexcused Absence (1 Occurrence point) = Working less than 4 hours without being excused by Workforce or HR.
NCNS (No Call No Show) (2 Occurrence points) = Not showing up for work combined with failure to notify Workforce of your absence.
Accountability
Attendance is monitored on a 90-day rolling calendar. Human Resources can approve or excuse tardy or unexcused absences at the companies’ discretion.
The attendance disciplinary procedure is as follows:
1-3 occurrences: Verbal Communication
4 occurrences or 1 NCNS: Written Corrective Action Plan
5 occurrences or 2 NCNS: Final Warning with Probation Terms
6 occurrences or 3 NCNS: Termination