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Use Chrome first
Try Firefox next followed by IE
Refresh web browsers
Limit extra internet and app usage as much as possible - Do not stream music or videos.
If all of the above fails, agents should contact cXp IT:
cXp chat for agents using cXp equipment: http://itchat.cxpxe.net/
cXp chat for agents using personal equipment: https://public-itchat.cxpxe.net/
You’ve tried both chats and it isn’t working, or if you don’t have a personal device then you may call the Agent Helpline: 866-414-0791 and leave a message with the following information:
Full Name
Home cXp Site
cXpID (example: cxp111234)
Description of your issue
Any troubleshooting you may have already tried. 2. Voicemails are returned on a 1st in, 1st out basis. We will get to your message as soon as we can
Please DO NOT call more than once in a day. This will only bog the queue down further and extend your return call wait time.
NOTE: leaving a voicemail is the slowest way to get assistance. Please be sure you have exhausted the chat options before calling the Helpline.
If problem persists, the TL should chat IT directly.