Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

Please follow the steps below to troubleshoot technical issues:

  • Use Chrome first

  • Try Firefox next followed by IE

  • Refresh web browsers

  • Clear cache and cookies

  • Verify sufficient internet speeds.

  • Limit extra internet and app usage as much as possible - Do not stream music or videos.

  • If all of the above fails, agents should contact cXp IT: 

    • cXp chat for agents using cXp equipment: http://itchat.cxpxe.net/

    • cXp chat for agents using personal equipment: https://public-itchat.cxpxe.net/

    • You’ve tried both chats and it isn’t working, or if you don’t have a personal device then you may call the Agent Helpline: 866-414-0791 and leave a message with the following information:

      • Full Name 

      • Home cXp Site 

      • cXpID (example: cxp111234) 

      • Description of your issue 

      • Any troubleshooting you may have already tried. 2. Voicemails are returned on a 1st in, 1st out basis. We will get to your message as soon as we can 

      • Please DO NOT call more than once in a day. This will only bog the queue down further and extend your return call wait time. 

        NOTE: leaving a voicemail is the slowest way to get assistance. Please be sure you have exhausted the chat options before calling the Helpline.

  • If problem persists, the TL should chat IT directly.

  • No labels