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• Use Chrome first

• Try Firefox next followed by IE

• Refresh web browsers

• Verify sufficient internet speeds.

• Limit extra internet and app usage as much as possible - Do not stream music or videos.

• If all of the above fails, agents should contact cXp IT: 

  • cXp chat for agents using cXp equipment: http://itchat.cxpxe.net/

  • cXp chat for agents using personal equipment: https://public-itchat.cxpxe.net/

  • You’ve tried both chats and it isn’t working, or if you don’t have a personal device then you may call the Agent Helpline: 866-414-0791 and leave a message with the following information:

    • Full Name 

    • Home cXp Site 

    • cXpID (example: cxp111234) 

    • Description of your issue 

    • Any troubleshooting you may have already tried. 2. Voicemails are returned on a 1st in, 1st out basis. We will get to your message as soon as we can 

    • Please DO NOT call more than once in a day. This will only bog the queue down further and extend your return call wait time. 

      NOTE: leaving a voicemail is the slowest way to get assistance. Please be sure you have exhausted the chat options before calling the Helpline.
      

  If problem persists, the TL should chat follow the steps outlined in the “IT Assistance” resource below.
  

• If the problem persists, notify the ESP TL who should contact IT directly.