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Please follow the steps below to troubleshoot technical issues:

  • Use Chrome first

  • Try Firefox next followed by IE

  • Refresh web browsers

  • Verify sufficient internet speeds.

  • Limit extra internet and app usage as much as possible - Do not stream music or videos.

  • If all of the above fails, agents should follow the steps outlined in the “IT Assistance” resource below.

  • If the problem persists, notify the ESP TL who should contact IT directly.

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