Please follow the steps below to troubleshoot technical Technical issues:
Use Chrome first
Try Firefox next followed by IE
Refresh web browsers
Limit extra internet and app usage as much as possible - Do not stream music or videos.
If all of the above fails, agents should follow the steps outlined in the “IT Assistance” resource below.
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If the problem persists, notify the ESP TL who should contact IT directly.
Equipment Issues
For damaged/missing equipment, follow the process outlined in the video linked below: