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Number of Attempts: 3

Time Limit: 24 hours

  1. Failure to complete within 24 hours may result in a Verbal Coaching.

  2. Failure to complete within 28 hours may result in a Written CAP.

  3. Failure to complete within 32 hours may result in a Final CAP.

  4. Failure to complete within 36 hours may result in Termination of Employment.

Warning

WARNING - The most common mistakes made through the AHIP process is:

  1. Entering your NPN number in the following screen.

***DO NOT enter your NPN number***

***Instead, enter your N Number***

When you encounter this screen, entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!!

2. Navigating to the Aetna site through Google. Instead, you Must Click Here.

Follow the troubleshooting steps below if you encounter issues with AHIP/Aetna

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For payment issues where AHIP prompts agent they will need to pay - Capture a screenshot and email to slc.licensing@connexionpoint.com.

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For login issues:

  • If the agent was with another agency or even another cXp campaign last year and no longer has access to the email on file with AHIP - The agent must call AHIP support, select option 4 on the IVR, and request a temporary password.

  • If the agent cannot login because they are not sure of their password, the agent should reset their password by clicking “Forgot Password.”

  • If the agent still cannot login, the TL must share screens to verify the situation.

  • If the TL cannot troubleshoot then a carrier ticket must be created by the TL.

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If agents receive the error screen that their name does match when registering with Producer World, notify the licensing team.

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If the following error message is received:
"We were unable to locate an NPN with the National Insurance Producer Registry with the information provided. Please verify the accuracy of your information and try again. If you require additional assistance, please contact support."
Do not contact AHIP support. First, verify agent information was registered their profile correctly. ie Name, NPN, Tax ID, etc.

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If the issue is new or an error that is not listed above, gather screenshots and/or error verbiage and email to the ESP TL who will submit a carrier ticket.

If directed to contact AHIP or Aetna, contact information is below:

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AHIP Phone: 866.234.6909

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AHIP Email: Support@AHIPInsuranceEducation.org

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Instructions - These instructions pertain to AHIP, FWA, General Compliance, and Non-Discrimination

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Expand
titleHow to Register for AHIP for the First Time

  • Select “Create New Account”

Warning

WARNING - The most common mistake made through the AHIP process is entering your NPN number in the following screen.

***DO NOT enter your NPN number***

***Instead, enter your N Number***

When you encounter this screen, entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!!

  • Enter your last name, DOB, and Last 4 of SSN. Click “Submit”.

  • Enter your First Name and NPN. Use the “Find my NPN” button as needed. Click “Submit”

  • All necessary information should be pre-populated on the following page. Verify all information is entered correctly.

    • First and Last Name exactly as it appears on your license.

    • Company Name must be: Connexion Point, LLC

    • Job Title must be: Licensed Agent

    • Phone Number must be: 8019130245

  • Select a Password

  • Use your cXp Email. DO NOT use your personal or Aetna email.

  • Mailing address must be the site for your state, NOT your personal address.

    • Utah: 9490 S 300 W Ste 400, Sandy, UT 84070

    • Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249

    • Tennessee: 1769 Paragon Place, Memphis, TN 38132

    • Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323

    • Select “Update Profile” to continue

  • Make sure updates were successful.

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Expand
titleHow to Login to AHIP as a Returning User

  • All returning users will need to reset their password this year.

Note

If you have an email listed under your AHIP account that you do not have access to, call this number to change your email listed under your AHIP account:

Phone: 866.714.9301

  • If you have not yet reset your password, select “Forgot your Password”


  • You will receive this email. Your link will be slightly different as they are individualized.
    Note - It may take up to

  • Click the link in the email and select “Redeem the Passkey”

Warning

WARNING - The most common mistake made through the AHIP process is entering your NPN number in the following screen.

***DO NOT enter your NPN number***

***Instead, enter your N Number***

Entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!!

  • Select “Continue To Producer Registration”

  • You will be prompted to change your password. Create a new password using the rules provided.

    • At least 12 characters

    • Must include at least 1 digit

    • Must include at least 1 uppercase letter

    • Must include at least 1 lowercase letter

    • It is recommended to include 1 special character (!, @, #, $, etc)

    • Make sure the passwords match.

  • Write down your password somewhere safe and select “Save Changes.”

  • You will see that your password has been changed. Click “Continue.”

  • At the login screen, login using your credentials.

  • All necessary information should be pre-populated on the following page. Verify all information is entered correctly.

    • First and Last Name exactly as it appears on your license.

    • Company Name must be: Connexion Point, LLC

    • Job Title must be: Licensed Agent

    • Phone Number must be: 8019130245

  • Use your Aetna Email. DO NOT use your personal email.

  • Mailing address must be the site for your state, NOT your personal address.

    • Utah: 9490 S 300 W Ste 400, Sandy, UT 84070

    • Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249

    • Tennessee: 1769 Paragon Place, Memphis, TN 38132

    • Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323

  • Select “Update Profile” to continue

  • Make sure updates were successful.


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  • You have now navigated to the AHIP site. Verify your personal information again.

    • Use your Aetna Email. DO NOT use your personal email.

    • Scroll up on this guide for a reminder of what information to enter in the other fields.

    • If you are not sure what your NPN number is, click “Find My NPN”

  • Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue

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