Number of Attempts: 3
Time Limit: 24 hours
Failure to complete within 24 hours may result in a Verbal Coaching.
Failure to complete within 28 hours may result in a Written CAP.
Failure to complete within 32 hours may result in a Final CAP.
Failure to complete within 36 hours may result in Termination of Employment.
WARNING - The most common mistakes made through the AHIP process is:
Entering your NPN number in the following screen.
***DO NOT enter your NPN number***
***Instead, enter your N Number***
When you encounter this screen, entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!!
2. Navigating to the Aetna site through Google. Instead, you Must Click Here.
Follow the troubleshooting steps below if you encounter issues with AHIP/Aetna
For payment issues where AHIP prompts agent they will need to pay - Capture a screenshot and email to slc.licensing@connexionpoint.com.
For login issues:
If the agent was with another agency or even another cXp campaign last year and no longer has access to the email on file with AHIP - The agent must call AHIP support, select option 4 on the IVR, and request a temporary password.
If the agent cannot login because they are not sure of their password, the agent should reset their password by clicking “Forgot Password.”
If the agent still cannot login, the TL must share screens to verify the situation.
If the TL cannot troubleshoot then a carrier ticket must be created by the TL.
If agents receive the error screen that their name does match when registering with Producer World, notify the licensing team.
If the following error message is received:
"We were unable to locate an NPN with the National Insurance Producer Registry with the information provided. Please verify the accuracy of your information and try again. If you require additional assistance, please contact support."
Do not contact AHIP support. First, verify agent information was registered their profile correctly. ie Name, NPN, Tax ID, etc.If the issue is new or an error that is not listed above, gather screenshots and/or error verbiage and email to the ESP TL who will submit a carrier ticket.
If directed to contact AHIP or Aetna, contact information is below:
AHIP Phone: 866.234.6909
AHIP Email: Support@AHIPInsuranceEducation.org
Aetna Phone: 866.714.9301
Instructions - These instructions pertain to AHIP, FWA, General Compliance, and Non-Discrimination
Click Here to navigate to the Aetna Login Page (open in a new tab).
If you are registering for AHIP for the first time, you will need your Aetna email. If you do not already know your Aetna email then follow the steps in the dropdown below:
Log into Citrix, go to access.aetna.com. Your user name is your N#, you should have reset your password in training and will use that same password here.
The SecureToken is the token number off the authenticator app that you downloaded on your phone.
Once you log in, click the Outlook App
This will download a file to the bottom-left corner of your browser. Click the file to open it.
Click File:
Select “Add Account”
You should now see your Aetna Email:
If you are registering for AHIP for the first time, click the dropdown below
Select “Create New Account”
WARNING - The most common mistake made through the AHIP process is entering your NPN number in the following screen.
***DO NOT enter your NPN number***
***Instead, enter your N Number***
When you encounter this screen, entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!!
Enter your last name, DOB, and Last 4 of SSN. Click “Submit”.
Enter your First Name and NPN. Use the “Find my NPN” button as needed. Click “Submit”
All necessary information should be pre-populated on the following page. Verify all information is entered correctly.
First and Last Name exactly as it appears on your license.
Company Name must be: Connexion Point, LLC
Job Title must be: Licensed Agent
Phone Number must be: 8019130245
Select a Password
Use your cXp Email. DO NOT use your personal or Aetna email.
Mailing address must be the site for your state, NOT your personal address.
Utah: 9490 S 300 W Ste 400, Sandy, UT 84070
Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249
Tennessee: 1769 Paragon Place, Memphis, TN 38132
Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323
Select “Update Profile” to continue
Make sure updates were successful.
If you have registered for AHIP in the past (even if it was a few years ago) and are a returning user, follow the instructions in the dropdown below:
All returning users will need to reset their password this year.
If you have an email listed under your AHIP account that you do not have access to, call this number to change your email listed under your AHIP account:
Phone: 866.714.9301
If you have not yet reset your password, select “Forgot your Password”
You will receive this email. Your link will be slightly different as they are individualized.
Note - It may take up to
Click the link in the email and select “Redeem the Passkey”
WARNING - The most common mistake made through the AHIP process is entering your NPN number in the following screen.
***DO NOT enter your NPN number***
***Instead, enter your N Number***
Entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!!
Select “Continue To Producer Registration”
You will be prompted to change your password. Create a new password using the rules provided.
At least 12 characters
Must include at least 1 digit
Must include at least 1 uppercase letter
Must include at least 1 lowercase letter
It is recommended to include 1 special character (!, @, #, $, etc)
Make sure the passwords match.
Write down your password somewhere safe and select “Save Changes.”
You will see that your password has been changed. Click “Continue.”
At the login screen, login using your credentials.
All necessary information should be pre-populated on the following page. Verify all information is entered correctly.
First and Last Name exactly as it appears on your license.
Company Name must be: Connexion Point, LLC
Job Title must be: Licensed Agent
Phone Number must be: 8019130245
Use your Aetna Email. DO NOT use your personal email.
Mailing address must be the site for your state, NOT your personal address.
Utah: 9490 S 300 W Ste 400, Sandy, UT 84070
Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249
Tennessee: 1769 Paragon Place, Memphis, TN 38132
Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323
Select “Update Profile” to continue
Make sure updates were successful.
If you are a member of the Aetna Group Team, you must also complete the Group Cert in the portal linked below in the Aetna system After you complete your AHIP and Individual Aetna certs.
Under “My Certifications” click the hyperlink to continue
If the link for the Aetna Individual Medicare Certification link does not appear, select Find My Training and it will populate.
Click “AHIP Medicare Training”
You have now navigated to the AHIP site. Verify your personal information again.
Use your Aetna Email. DO NOT use your personal email.
Scroll up on this guide for a reminder of what information to enter in the other fields.
If you are not sure what your NPN number is, click “Find My NPN”
Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue
On the right-side of the page, you should see that there is no charge for your AHIP. If there is, either a step was missed or there is another issue.
WARNING: If it is charging you for anything greater than $0, you must stop immediately and email slc.licensing@connexionpoint.com. DO NOT pay for AHIP. You will not be reimbursed.
Select “Checkout” if the Grand Total is $0
Verify the total is still $0 then click “Go To My Courses”
Click “2022 AHIP Medicare Training (Recertification)”
Begin completing the modules.
Keep on pace with the rest of the group. However, if you are comfortable moving ahead of the group to finish ahead of schedule then this is even better.
Don’t about memorizing everything or taking detailed notes.
Move through the modules quickly and pay close attention to the practice quizzes for each module.
Use Ctrl+F to find answers for the practice Q’s.
Most of the Q’s on the final exam are exactly the same as the Q’s on the practice quizzes.
Once the modules are completed, the final exam should be accessible
Remember, you have 3 attempts to pass the final exam with 90% or better.
If you fail your first attempt on the Final Exam, it is mandatory to immediately notify the Workshop Lead.
If you fail your second attempt, you should again notify the Workshop Lead who should notify your direct TL and PM. You will be subject to a Written CAP and should not proceed with the third attempt until given permission by your PM who should proctor this attempt.
If you fail your third attempt then you will be disqualified to sell and this will likely result in termination of employment.
The above accountability measures apply to all exams which may impact the agent’s ability to sell including FWA, Nondiscrimination, General Compliance, as well as the carrier-specific exams.
Once completed, you will be prompted to start FWA (Fraud, Waste, and Abuse)
Begin with “Nondiscrimination Training” and then “Medicare Fraud, Waste, and Abuse”
Once FWA has been completed, “General Compliance” will become available for completion.
After the Final Exam has been completed for the “General Compliance” section, a green check mark will appear and “Certificate” on top will be accessible. Click “Certificate.”
The Aetna portal should prompt you to transmit your AHIP completion. Please complete this.
Capture a screenshot of the certificate which should look like the one in the screenshot below.
Paste it to a Word Document.
Follow the steps in the dropdown below if you have not yet created a folder to store your cert proofs.
Open Windows Explorer (the folder icon circled in red below)
Right-Click “Documents”
Select “New”
Select “Folder”
Name the folder “Cert Completion Proofs”.
Open your Documents folder in Windows Explorer
Right-Click the “Cert Completion Proofs” folder
Select “Pin to Quick access”
You now have a folder designated to store your cert completion proofs located in your “Documents” folder of Windows Explorer and easily accessed through your “Quick Access” folder:
Save the Word Document to your Cert Completion Proofs folder so that you may locate it in the future if needed.
Follow the steps in the dropdown below to save to your Cert Completion Proofs folder
Select “File”
Select “Save As”
Select “Browse”
Scroll to the top to find the “Quick Access” folder
Select the “Cert Completion Proof” folder which is a subfolder under the Quick Access folder
Name the Cert Proof according to the cert which has been completed
Select “Save”
Email your proof to the Workshop Lead and cc your TL. The Workshop Lead will upload your certificate into a Cert Completion Tracker used to track which agents have completed which certs.
Keep track of the cert proof emails you send just in case anyone loses track of your proof to ensure you can prove that you followed the correct process. To do this, follow the steps in the dropdown below
Go to Outlook and right-click “Folders”
Select “Create new folder”
Label your new folder “Cert Proof Emails”
You should now see your Cert Proof Emails folder under the “Folders” dropdown of Outlook
Select Sent Items
Right-click the cert completion email that you need to keep track of
Select “Copy”
Select the “Cert Proof Emails” folder (you may need to search for it by selecting “Copy to a different folder” if it does not populate right away)
Now when you select your Cert Proof Emails folder in Outlook, you should see that the Cert Proof email has been copied to this folder for future reference.
Congratulations, you have finished AHIP!