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Agents will be paid $50 per qualified enrollment during AEP!
Only apps which effectuate on Jan 1 will qualify.
Incentive awards paid on applications that disenroll by March 30, 2023 (Rapid Disenrollments) will be recouped against future incentie incentive awards paid to that agent.
Agents may receive payment in January but no later than Feb 20.
Agents must be employed by cXp on Dec 31, 2022. Agents no longer employed due to a reduction in force will remain eligible.
KPI monthly date ranges are as follows. This allows the time periods to be closer in duration and separated by calendar weeks:
Oct: Oct 15-29
Nov: Oct 30-Nov 19
Dec: Nov 20-Dec 10
KPI Requirements
QA
For full payout, agents must have a Pass Rate of at least 85% from Oct 15-Dec 7.
If an agent has a Pass Rate under 85%, the agent’s bonus will be prorated according to the Pass Rate.
For example, if an agent passed 4/7 calls, this is a Pass Rate of 57%. Therefore, the agent would qualify for 57% payout.
Click Here for more details on how to meet QA expectations.
Attendance
An agent must have 1.5 points or less each calendar month to qualify for payout.
For October - agents must stay under 2 points from Oct 18-31 for full payout.
For November and December time periods - agents must stay under 2 points from Nov 1-30 for full payout. Agents must stay under 3 points for 50% payout. 3 or more points will result in 0% payout .For December - agents must stay under 2 points from Dec 1-7 for full payoutfor each respective time period.
Click Here for more details on how to meet attendance expectations.
Minimum Hours Worked
Agents must work have at least 36 hours logged in ADP per week on average per calendar month monthly time period for full payoutpayout.
Agents do not accrue attendance points for approved time off. However, approved time off does count against the 36 hours logged expectation.
For example, if you use 8 hours per week on average using PTO or HR excused absences, you will not accrue points but you will fall short of the 36 hour threshold and will not qualify for incentives for the respective monthly time period.
Utilization
100% payout will be awarded for 90% Utilization per calendar monthmonthly time period.
50% payout will be awarded for 85% Utilization per calendar monthmonthly time period.
No payout will be awarded for under 85% Utilization per calendar monthmonthly time period.
Click Here for more details on how to meet 90% Utilization.