2023 AEP Incentives

Overview

Agents will be paid $50 per qualified enrollment during AEP!
Agents will also be paid $75 per qualified completion of Health Risk Assessments (HRAs)!
Only apps which effectuate on Jan 1 will qualify.
Incentive awards paid on applications that disenroll by March 30, 2023 (Rapid Disenrollments) will be recouped against future incentive awards paid to that agent.
Agents may receive payment in January but no later than Feb 20.
Agents must be employed by cXp on Dec 31, 2022. Agents no longer employed due to a reduction in force will remain eligible.
KPI monthly date ranges are as follows. This allows the time periods to be closer in duration and separated by calendar weeks:
- Oct: Oct 15-29
- Nov: Oct 30-Nov 19
- Dec: Nov 20-Dec 10

QA

For full payout, agents must have a Pass Rate of at least 85% from Oct 15-Dec 7.
If an agent has a Pass Rate under 85%, the agent’s bonus will be prorated according to the Pass Rate.
For example, if an agent passed 4/7 calls, this is a Pass Rate of 57%. Therefore, the agent would qualify for 57% payout.
Click Here for more details on how to meet QA expectations.

Attendance

An agent must have 1.5 points or less each month to qualify for payout.
For October - agents must stay under 2 points from Oct 18-31 for full payout.
For November and December time periods - agents must stay under 2 points for full payout. Agents must stay under 3 points for 50% payout. 3 or more points will result in 0% payout for each respective time period.
Click Here for more details on how to meet attendance expectations.

Minimum Hours Worked

Agents must have at least 36 hours logged in ADP per week on average per monthly time period for payout.
Agents do not accrue attendance points for approved time off. However, approved time off does count against the 36 hours logged expectation.
For example, if you use 8 hours per week on average using PTO or HR excused absences, you will not accrue points but you will fall short of the 36 hour threshold and will not qualify for incentives for the respective monthly time period.

Utilization