Onboard & Training

Welcoming Agents 

• Once a new hire has been assigned to your team you will send each new hire the Welcome Letter.

• Make sure to fill out all the appropriate blanks with your information.

• Attach the welcome letter in an email to the new hire. They probably won’t have a cxpxe email yet, you will need to send it to their personal email address. 

• After you have sent out the Welcome Letter, call to personally welcome them.

• Let them know you have sent them an email with all your contact information, answer any questions they may have at this time, and build rapport.

• Reassure them know you will be with them along the new hire journey and you will be their point of contact for any further questions.