IB Script

We provide the MTS agent line number on OB calls and messages so the only IB calls we receive should be from participants who are calling back the number they saw on their caller ID.

Thank you for calling the Medicare Transition Services. My name is < name>. With whom do I have the pleasure of speaking with today?

Thank you, Mr. /Mrs. /Ms. <customer name>. It looks like we called you recently. Are you calling in response to our phone call?

Proceed with the appropriate OB script starting with the greeting section.