Outbound - Customer Answers

Hello, < good morning/afternoon/evening > my name is < Agent Name >, I am a licensed agent calling on a recorded line from the Medicare Support Center at CVS. May I please speak to < prospect first name last name >?

Hi, < prospect first name last name > my name is < Agent Name >, I am a licensed agent calling from the Medicare Support Center at CVS. I’m calling to let you know that residents in the state of Florida have been granted additional time to enroll into Medicare plans beyond the annual enrollment period. Do you have a few minutes today to review your plan options for the coming year?

If yes - Great! Just so you know, we may not offer every plan available in your area.

[Proceed with IB Script starting with “I have your number as…”]

[Don’t forget to use the pending callback script and enroll on an IB call].