Medicaid

On the “Verify Coverage” plate:

1. Indicate if the shopper has Medicaid. If “Yes” or “Unsure,” move to step 2.

2. Proceed to “Look up Medicaid info.”

Open

Use either Vantage, Jarvis, or mProducer portals to verify Medicaid eligibility.

• Right click and open in a new tab for the Jarvis (UHC) step-by-step guide.

• Right click and open in a new tab for the Vantage (Humana) step-by-step guide.

• Right click and open in a new tab for the mProducer (Anthem) step-by-step guide.
  
  Note - It is better to use Vantage because you can use either the Medicaid ID or Social Security number. Jarvis requires the Medicaid ID number to verify eligibility.

Now that Medicaid information is verified:

1. Select the level of Medicaid.

2. Enter the Medicaid number.

3. Click “Save & Next.”

Open

The next plate will indicate the customer qualifies:

Before you read this scripting to the customer, first identify:

• We are within the first 9 months of the year (the MDE enrollment code may not be used from Oct-Dec).

• Verify they have not already used their quarterly SEP this quarter (only one MDE enrollment may be used per quarter).

  • Quarter 1: January 1 - March 31

  • Quarter 2: April 1- June 30

  • Quarter 3: July 1 - September 30

  • The enrollment quarters are based on the submission date, not the effective date. Example: If a customer submitted an application on March 15th for an April 1st effective date, this is considered a quarter 1 enrollment. The customer would still be able to change plans in quarter 2.

• If a customer has Medicaid, this means they also qualify for LIS/Extra Help. When quoting Medications, quote the non-LIS pricing as well as the LIS pricing.

  • Example: “I am now going to quote you the prescription pricing that would apply if you did not qualify for Extra Help followed by the pricing you should expect to pay as long as you remain qualified for Extra Help.”

• When quoting plans, the “Plan Decider Plate” should only show plans that the beneficiary qualifies for, based on the information you previously entered. You can also check the Summary of Benefits (SOB) to verify what levels of Medicaid the plan accepts. Every D-SNP accepts FBDE. Use Ctrl+F to easily locate the levels of Medicaid the plan accepts within the SOB. The example below confirms this Anthem plan accepts FBDE, QMB, and QMB+.

Tip: The Routine Costs within the Plan Features section of D-SNP plans will likely indicate a 20% coinsurance for doctor’s visits and hospital stays.

This is not accurate. To see the correct copays, you may verify by using this link to open Sunfire Blaze in a new tab or open the Summary of Benefits for the plan. It is advisable to open the Summary of Benefits on EVERY D-SNP plan to verify that you are providing accurate information.

A screenshot of the Medical Benefits Description Plate is below. Notice the copay/coinsurance says either $0 or 20% depending on Medicaid level but participants with a FBDE, QMB, or QMB+ Medicaid Levels will have a $0 copay. All other levels of Medicaid can expect to pay 20% coinsurance on this plan, and may benefit more from a different D-SNP plan or regular MAPD plan.

Tip: The application allows agents to indicate the participant does not have Medicaid. The agent must indicate Medicaid eligibility and enter the Medicaid number on the app for a D-SNP enrollment.

Sales Tips:

• Utilize verbiage such as “a DSNP plan is a plan that will help coordinate your Medicare and Medicaid benefits.”

• Focus on the extra benefits that a DSNP’s plans offer

  • Over the counter benefits

  • Dental

  • Vision

  • Hearing

  • Healthy food cards

  • Flex cards

Enrollment Reasons