Steward

Outbound Script if Answered:

Hello, is this [customer name]?

Hi, [customer name], how are you? My name is [agent name] and the reason I’m calling you is because during your last visit to one of the Steward Medical Group facilities which includes a number of hospitals around the MA area, you had filled out a form requesting some information on the new 2023 benefits for Medicare. Do you remember filling out that form?

Okay Great, again my name is [agent name] with Eternal Health, your hometown Medicare Advantage plan. May I ask what prompted you to request a call? Are there any additional benefits you’d like available for the coming year?” [engage in conversation and migrate to the inbound script]

Outbound Voice Message:

Hello, this is [agent name] calling for [customer name]. The reason I’m calling you is because during your last visit to one of the Steward Medical Group facilities which includes a number of hospitals around the MA area, you had filled out a form requesting some information on the new 2023 benefits for Medicare.

Again my name is [agent name] with Eternal Health, your hometown Medicare Advantage plan. Please give me a call back at [harness number]. My hours are [Scheduled Hours/days]. Please leave me a message in case I’m on another call and I’ll reach back out as soon as possible. Thank you, have a great day!