Mailer Responses

Outbound Script if Answered:

Hello, is this [customer name]?

Hi, [customer name], how are you? My name is [agent name] and the reason I’m calling you is because you recently gave us permission to call you about 2023 Medicare benefits. Do you have a few minutes today?

Okay Great, again my name is [agent name] with Eternal Health, your hometown Medicare Advantage plan. May I ask what prompted you to request a call? Are there any additional benefits you’d like available for the coming year?” [engage in conversation and migrate to the inbound script]

Outbound Voice Message:

Hello, this is [agent name] calling for [customer name]. The reason I’m calling you is because you recently gave us permission to call you about 2023 Medicare benefits.

Again my name is [agent name] with Eternal Health, your hometown Medicare Advantage plan. Please give me a call back at [harness number]. My hours are [Scheduled Hours/days]. Please leave me a message in case I’m on another call and I’ll reach back out as soon as possible. Thank you, have a great day!