In-Home Support

Companionship Vendor = Papa Pals 

Main Benefit Features: 

• Members will be matched with Papa Pals to provide a variety of companionship and general assistance needs for up to 60 hours per year.  

• Once a referral is made to Papa, a pal can typically get to the member’s home within a few hours and always within 24 hours.  

• The services Papa Pals provide include but are not limited to: 

  • General companionship

  • Transportation

  • House help

  • Technology education and support

  • Physical activities

  • Grocery drop

  • Care gap reminders

  • Light household chores and yard work.

• Papa Pals will provide questionnaires such as the CDC Healthy Days, UCLA 3 Questions Loneliness Scale, fall risk assessment, and health risk assessment to assess for needs.

• Papa Care Team to work closely with eternalHealth Care Management team.  

• Papa Pals will provide reminders to assist with care gap closures.  

• Members will have access to Papa Pals online platform and to phone customer service representatives.  

Accessing the Benefit:  

• Papa’s Care Team will make outbound calls to members to enroll them in services.  

• Papa will match members with an appropriate Pal and will coordinate all scheduling and communication.  

Contact Info

• Customer Service: TFN: 855-485-8835 - Warm Transfer: 855-485-8714

• Hours: M-F: 8am - 11pm EST. Sat and Sun: 8am - 8pm EST.